REDIA LTD (“We”) are committed to protecting and respecting your privacy.

We respect your privacy and are committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from), or use our services.  This privacy notice will tell you about your privacy rights and how the law protects you.

Our website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This privacy notice supplements the other notices and is not intended to override them.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Controller

Redia Ltd is the controller and is responsible for your personal information.

Our contact details

Redia Ltd is a limited company with company number 10220747 and registered office at 120 New Cavendish Street, London, England, W1W 6XX

info@redia-ivf.com

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website we encourage you to read the privacy notice of every website you visit.

 

Personal information that we collect about you

We may collect, use, store and transfer different kinds of personal information about you and process the following information about you:

  • Identity information – such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender
  • Contact information –such as your postal address, email address and telephone numbers
  • Financial information – such as your bank account and payment card details
  • Transaction information – such as details about payments to and from you and other details of products and services you have purchased from us
  • Technical information – such as information from your visits to our website, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
  • Profile information – such as your username and password, your interests, preferences, feedback and survey responses
  • Usage information – including information about how you use our website and services
  • Any other information relating to you which you may provide to us
  • Marketing and communications – including your preferences in receiving marketing from us

If you fail to provide personal information to us where we need to collect it by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We may also collect certain special categories of personal information about you including information about your race, ethnic origin, sex life, health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

 

How we collect your personal information

We use different methods to collect information from and about you including through:

  • Information you give us. You may give us information about you by contacting us on our website: www.ivftravel.com, when you create an account with us, when you register or visit us in at a trade show or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our services, search for a product or service, or when you report a problem with our website or when you join any marketing Scheme.
  • Information we collect about you. As you interact with our website, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We collect this personal information by using cookies and other similar technologies. Please see our cookie policy for further details.
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal information but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your certain usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.

How we use your personal information

We use information held about you in a number of ways in the provision of our services as follows:

  • to administer and protect our business and website, including troubleshooting, auditing and monitoring its use
  • data analysis, system maintenance and support and survey processes
  • to register new customers of our business who have signed up to our website
  • to process your order including managing payments, fees and charges
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
  • to provide and improve our services to you
  • to notify you about changes to our service, terms or privacy policy
  • to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • to ensure that content from our website is presented in the most effective manner for you and for your computer
  • to make suggestions and recommendations to you services that may be of interest to you

We use your personal information on the following bases:

  • To perform a contract, such as engaging with an individual to provide our services
  • To comply with legal and regulatory requirements
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as:

-to keep our records updated and to study how customers use our products or services to develop our products and services and grow our business

-to inform and update our marketing strategy

-for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

In addition, we use the special categories of personal information that we hold about you as follows:

  • for the assessment of certain medical diagnoses relating to your overall health and fertility
  • in the provision of our services, in particular any IVF treatment
  • pursuant to contracts that we have in place with trained medical healthcare providers for the purpose of providing you with our services

Marketing

Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending direct marketing communications to you via email. If you receive marketing communications from us and no longer wish to do so you may unsubscribe at any time by emailing us at info@redia-ivf.com

We will get your express opt-in consent before we share your personal information with any company outside of Redia Ltd for marketing purposes. You may receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have opted in of receiving that marketing. You can ask us or third parties to stop sending you marketing messages at any time by logging emailing us at info@redia-ivf.com.

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of your purchase of our services or other transaction.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing your personal information

We may be required to share your personal information with certain trusted third parties in accordance with certain contractual obligations that we have with them and to assist us in providing you with our services, including:

  • business partners, suppliers, sub-contractors, medical staff and doctors and approved IVF clinics for the performance of any contract we enter into with them or you
  • analytics and search engine providers that assist us in the improvement and optimisation of our website
  • third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions, contracts and other agreements; or to protect the rights, property, or safety of Redia Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

How we protect your personal information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

How long we keep your personal information

We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means. We also take into account legal and regulatory requirements which require the retention of personal information for a minimum period of time, limitation periods for taking legal action, good practice and our general business purposes.

 

International transfers of your personal information

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the PrivacyShield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us at info@redia-ivf.com you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your rights regarding your personal information

You have certain rights under the European Union’s General Data Protection Regulations and other data protection laws

in relation to your personal information. You can:

  • request access to your personal information and how we process it
  • request correction of the personal information that we hold about you
  • ask us to delete your personal information
  • object to us processing your personal information
  • request the restriction of processing of your personal information
  • request the transfer of your personal information to you or to a third party
  • withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide our services to you. We will advise you if this is the case at the time you withdraw your consent. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Second Level Information clause:

  1. IDENTIFICATION

Responsible: REDIA FIV, S.L.

CIF: B01914365

Address: postal: Calle Cándida Jimeno Gargallo, nº5, 4ºC, 03001, Alicante

Phone: +34 673 84 99 93

Email: info@redia-ivf.com

Data Protection Responsible : The User can contact the Data Controller through the  following address  info@redia-ivf.com, or by writing addressed to the address of Calle Cándida Jimeno Gargallo, nº5, 4ºC, 03001, Alicante  at  the request of the”Data  Protection Responsible”.

2.INFORMATION AND CONSENT

By reading this Privacy Policy, the User is informed about how REDIA FIV, S.L. collects, processes and protects the personal data provided to you through the website www.redia-ivf.com and  www.ivftravel.com  (hereinafter, the “website”), as well as those of your connection and navigation through the Website (hereinafter, the “navigation”) and those other data that you may provide in the future to REDIA FIV, S.L. through the Professional Custom Agreement or any other enabled means.

The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate their understanding, and determine freely and voluntarily whether they wish to provide their personal data, or those of third parties, to REDIA FIV, S.L.

  1. OBLIGATION TO PROVIDE INFORMATION.

The data requested in the forms accessible from the WEBSITE of REDIA FIV, S.L. are generally mandatory (unless otherwise specified in the required field) to enforce the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be taken care of.

  1. FOR WHAT PURPOSE WILL PROCESS REDIA FIV, S.L. THE USER’S PERSONAL DATA AND FOR HOW LONG?

Depending on the User’s requests, the personal data collected will be processed by REDIA FIV, S.L., in accordance with the following purposes:

  • Manage your contact requests with REDIA FIV, S.L. through the channels arranged for it.
  • Manage the sending of personalized commercial communications from REDIA FIV, S.L. by electronic and/or conventional means, in cases where the User expressly consents to this.
  • Manage the sending of personalized commercial communications by electronic and/or conventional means, unless the User indicates otherwise by checking the corresponding box or showing his opposition to such processing.
  • Manage the conduct of surveys and / or evaluations related to the quality of the services provided by REDIA FIV, S.L. and/or the perception of your image as a company.

The User’s data will be kept for the period necessary for the fulfillment of each purpose or until the User requests his/her withdrawal from REDIA FIV, S.L. oppose or revoke your consent.

  1. WHAT USER DATA WILL REDIA FIV, S.L. PROCESS?

REDIA FIV, S.L. may process the following categories of data, depending on the request made by the User:

  • Identification data: first name, surname, ID/NIE – Age.
  • Contact details: Mobile phone, company phone, other phone, address, email.
  • Personal characteristics data: sex (Mrs. and Mr.).
  • Medical data: Test results etc
  • Economic-financial data: bank account number.

In case of registration and / or access through a third party account, REDIA FIV, S.L. may collect and access certain information from the User’s profile of the corresponding social network, only for internal administrative purposes and/or for the purposes indicated above.

In the event that the User provides data of third parties, he declares to have the consent of the same and undertakes to transfer to the interested party, owner of said data, the information contained in this Privacy Policy, exempting REDIA FIV, S.L. of any responsibility in this regard. However, REDIA FIV, S.L. you may carry out the necessary verifications to verify this fact, taking the appropriate due diligence measures, in accordance with data protection regulations.

  1. WHAT IS THE LEGITIMATION OF THE TREATMENT OF YOUR DATA?

The data processing necessary for the fulfillment of the aforementioned purposes that require the user’s consent for its realization, will not be carried out without having it.

Likewise, in the event that the User withdraws his/her agreement to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact REDIA FIV, S.L. through the following channels: By means of a letter addressed to Responsible:    Responsible:  REDIA FIV, S.L. ,  CIF:  B01914365; Address:  Calle  Cándida Jimeno Gargallo, nº5,  4ºC, 03001, Alicante; Phone: +34 673 84 99 93; email:  info@redia-ivf.com.

In the same way, in cases where it is necessary to process user’s data for the enforcement of a legal obligation or for the execution of the contractual relationship between REDIA FIV, S.L. and the User, the processing would be legitimized as necessary for the fulfillment of these purposes. For its part, the treatment carried out for the conduct of surveys and / or evaluations related to the quality of the services provided by  REDIA FIV, S.L. and/or the perception of your image as a company will be based on the legitimate interest of the controller.

  1. TO WHICH RECIPIENTS WILL THE USER’S DATA BE COMMUNICATED?

The User’s data may be communicated to:

  • Collaborating companies of REDIA FIV, S.L., only for internal administrative purposes and/or for the purposes indicated above.
  • Providers of REDIA FIV, S.L. or those necessary for the proper enforcement of the legal obligations and/or the purposes indicated above.
  • Collaborating companies of REDIA FIV, S.L. for the enforcement of the purposes indicated above and/or, if authorized, for the sending of commercial communications.
  • Public Administrations, in the cases by Law.

The addressees indicated in this paragraph may be located within or outside the European Economic Area, and international data transfers may be duly legitimized in the latter case.

  1. USER RESPONSIBILITY

The User:

It guarantees that you are of legal age or emancipated in your case, fully capable, and that the data you provide to REDIA FIV, S.L. are true, accurate, complete and update. For this purpose, the User is responsible for the veracity of all the data communicated and will keep the information provided conveniently updated, in such a way that it responds to its real situation.

It guarantees that you have informed the third parties of which you provide your data, if you do so, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to REDIA FIV, S.L., for the purposes indicated.

You will be responsible for the false or inaccurate information you provide through the Website and for any direct or indirect damages caused to REDIA FIV, S.L., or third parties.

  1. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which REDIA FIV, S.L. the User’s data will be for the sending of commercial communications, by electronic and/ or conventional means, with information regarding products, services, promotions, offers, events or news relevant to Users. Whenever any such communication is made, it will be addressed exclusively to those Users who have authorized their reception and / or who have not previously expressed their refusal to receive them.

In order to carry out the foregoing, REDIA FIV, S.L. can analyze the data obtained, in order to create User profiles that allow you to define in greater detail the products that may be of interest to you.

In the event that the User wishes to stop receiving commercial or promotional communications from REDIA FIV, S.L., he/she can request the cancellation of the service by sending an email to the following email address info@redia-ivf.com, as well as indicating its refusal to receive them by means of the option of withdrawal provided in each of the commercial communication sent.

  1. EXERCISE OF RIGHTS

The User may send a letter to REDIA FIV, S.L. ,  CIF:  B01914365; Address:  Calle  Cándida Jimeno Gargallo, nº5, 4ºC, 03001, Alicante; Phone:  +34 673 84 99 93; Email:  info@redia-ivf.com in both cases, with the Reference “Data Protection”, attaching a photocopy of your valid ID or passport, at any time and free of charge, to:

  • Revoke the consents granted.
  • Get confirmation as to whether REDIA FIV, S.L. personal data concerning the User or not are being processed.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.
  • Get from REDIA FIV, S.L. limiting the processing of data when any of the conditions provided for in the data protection regulations are met.
  • Obtain human intervention, express your point of view, and challenge the automated decisions taken by REDIA FIV, S.L.
  • Request the portability of your data.

The user is also informed that at any time he/she may file a complaint regarding the protection of his/her personal data before the competent supervisory authority.

  1. SECURITY MEASURES

REDIA FIV, S.L., will process the User’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the implementing regulations, taking for this purpose the necessary technical and organizational measures that guarantee the security of their data and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.